Animation - Primary care and NHS 111

What is NHS 111?

NHS 111 is a phone number you can call if you feel unwell or have a question about your health. You can call it if it is not an emergency. They will help you know what to do next. You can also visit the NHS 111 website for help.

You might want to have a friend or family member with you when you call. They can help you understand the information. You can use a notebook to write down what NHS 111 tells you.

When should I call NHS 111 instead of going to A&E?

If you feel unwell and are not sure what to do, you can call NHS 111. They can help you when it is not an emergency. You can call NHS 111 if:

• You need medical help quickly but it is not life-threatening.
• You don't know who to call or where to go for medical help.
• You need advice on what to do next.

Call NHS 111 for guidance. They can tell you where to go or what to do. You can also use the NHS 111 website for online help.

Can I call NHS 111 if it is not an emergency?

Yes, you can call NHS 111 if you feel sick but it is not an emergency. You can talk to a nurse or a doctor. They can help you know what to do next.

If you find talking on the phone difficult, you can use Text Relay. This helps people who cannot hear well.

You can also visit the NHS 111 website for help. They have a chat service where you can type and get advice.

Can anyone else know about my call to NHS 111?

When you call NHS 111, they keep your call private. This means they do not tell anyone else what you talked about. It is a secret between you and them.

If you have questions, ask someone you trust. You can also use simple tools like pictures or videos to understand more about your call.

Who answers the phone when you call NHS 111?

When you call NHS 111, different medical helpers talk to you. These helpers can be nurses, doctors, or other health helpers. They help you know what to do when you feel unwell.

You can use a friend or maybe pictures to help you understand better. You can also ask people to explain things if it gets confusing. It's important to listen carefully and keep calm.

What do I need to know when I call NHS 111?

When you call NHS 111, have this ready:

1. Your name and date of birth.
2. Your address or location.
3. Why you are calling – what is wrong or how you are feeling.
4. Any medicines you take.
5. Any health problems you have.

Use paper and pen to write these things down before you call. This helps you remember things.

Can NHS 111 give you medicine?

How do NHS 111 and primary care services work together?

NHS 111 and primary care services are here to help you when you feel unwell.

NHS 111 is a phone service. You call 111 when you need medical help but it is not an emergency.

Primary care includes services like your family doctor (GP) or a local health clinic.

Working together:

• When you call NHS 111, they give you advice. If needed, they might tell you to see your GP or another service.
• NHS 111 can help book an appointment with your GP for you.
• This teamwork helps you get the right care quickly.

Tips for using the services:

• Keep a list of your medicines ready when you call.
• You can ask a family member or friend to help you call.
• If you are unsure, it is okay to ask questions.

Can you call NHS 111 at any time?

Yes, you can call NHS 111 any time of the day or night. It is open 24 hours, every day. If you need medical help, you can call whenever you want.

It might be helpful to:

• Have someone with you to help make the call.
• Write down any important questions before calling.

Can NHS 111 help if you are having a mental health emergency?

How does NHS 111 online work?

NHS 111 online is a website to help you when you feel unwell. You can use it on your phone, tablet, or computer. It is available all the time, day and night.

You answer questions about how you feel. The website gives you advice on what to do next. It might tell you to rest, see a doctor, or call for help.

If you need help reading, ask someone to help you with the questions. You can also use a screen reader that reads the words out loud.

Remember, NHS 111 online is here to help you.

Can I call NHS 111 if I am visiting the UK?

Yes, you can call NHS 111 if you are visiting the UK and need medical help. NHS 111 is a free phone service. You can call if you feel unwell or have a health problem, but it is not an emergency.

If you find it hard to make phone calls, you might want to ask someone to help you. You can also use the NHS 111 website for advice and information.

What do I do if I don’t know to call NHS 111 or 999?

If you are hurt or feel sick, and you don't know who to call, here is what you can do:

• Call NHS 111 if you need help fast but it's not an emergency. They can tell you what to do.
• Call 999 if it's an emergency and you need help right away. For example, if someone is really hurt or having trouble breathing.

Ask someone you trust to help you if you are not sure. Keep a list of important numbers to call. You can use a picture or symbol to help you remember.

Practice what to say when you call. This will make it easier next time.

Can NHS 111 help with getting to the doctor?

If you need to see a doctor and can't get there, NHS 111 might be able to help.

You can call NHS 111 for advice. They are friendly and can tell you what to do. If you need a ride because you are too sick to go by yourself, they might help you get to the doctor.

If you find reading hard, ask someone to read this with you or listen to the words on a reading device.

How can I tell someone about my NHS 111 experience?

Did you call NHS 111? Do you want to say what you liked or did not like? Here’s how you can share:

• Talk to someone: Ask a friend or family member to help you share your thoughts.
• Write it down: Write a short note about your experience and give it to someone at NHS.
• Use a computer or phone: Visit the NHS website and look for a feedback section. They might have an online form.

It's important to speak up so NHS can help people better!