Privacy Policy
Privacy Policy
1. Introduction
Ergsy.com Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.ergsy.com.
2. Who We Are
Ergsy.com Ltd is a company registered in England and Wales under company number 09521814.
Our registered office is at 11 Laura Place, Bath, BA2 4BL. We are the data controller responsible for your personal data.
3. Information We Collect
We may collect and process the following personal data about you:
- Identity Data – name, username, title.
- Contact Data – email address, phone number, postal address.
- Technical Data – IP address, browser type, operating system, cookies, and website usage data.
- Transaction Data – payment details (processed securely by our payment providers).
- Marketing Data – preferences for receiving communications.
4. How We Use Your Information
We use your personal data only when permitted by law, including:
- To provide and manage our website and services.
- To process orders and payments.
- To respond to enquiries and provide customer support.
- To improve our website, products, and services.
- To send you updates and marketing communications (if you consent).
- To comply with legal and regulatory requirements.
5. Legal Basis for Processing
We process your personal data based on:
- Consent (e.g. marketing communications).
- Contract (when fulfilling a purchase or service).
- Legal obligation (complying with regulations).
- Legitimate interests (improving services, preventing fraud).
6. Sharing Your Data
We may share your data with:
- Trusted third-party service providers (IT, hosting, payment processors, analytics).
- Regulators, law enforcement, or authorities where required by law.
We will never sell your personal data to third parties.
7. International Transfers
If your data is transferred outside the UK, we ensure it is protected using safeguards such as UK-approved Standard Contractual Clauses.
8. Data Retention
We keep your personal data only as long as necessary for the purposes stated in this policy, and as required by law.
9. Your Rights
You have rights under the UK GDPR to:
- Access your data.
- Correct inaccurate information.
- Request deletion of your data.
- Restrict how your data is processed.
- Object to processing.
- Request data portability.
- Withdraw consent at any time.
To exercise your rights, email us at info@ergsy.com.
10. Cookies
Our website uses cookies to enhance your experience. For more details, see our Cookie Policy.
11. Security
We use technical and organisational measures to safeguard your personal data against loss, misuse, and unauthorised access.
12. Contact Us
If you have any questions about this Privacy Policy, contact:
Ergsy.com Ltd
11 Laura Place, Bath, BA2 4BL
Email: info@ergsy.com
13. Complaints
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee to cover costs incurred by us in providing you with such information.