What should I do if I disagree with the surveyor's findings?

Understanding the Surveyor's Report

If you disagree with a surveyor's findings, the first step is to carefully review the report. Make sure you fully understand the surveyor's observations and opinions. Cross-reference the findings with any previous surveys or property documents you possess.

It's important to differentiate between factual errors and professional opinions. While factual inaccuracies can be directly challenged, differences in professional judgment may require more nuanced discussions. Consider the nature of the disagreement before proceeding.

Contact the Surveyor

After reviewing the survey report, contact the surveyor directly to discuss your concerns. Open a dialogue to clarify any points of contention or misunderstandings. A straightforward conversation can often resolve minor issues and misunderstandings quickly.

Prepare specific questions in advance to guide the conversation. Provide any additional evidence or documentation that may support your argument. This proactive approach can make the discussion more productive and focused.

Request a Reassessment

If your concerns remain unresolved after discussing them with the surveyor, consider requesting a reassessment. Some surveyors may agree to reassess your property to address specific issues you raise. This may be free or involve a nominal fee, depending on the circumstances.

Document your concerns and provide any new information that might influence a reassessment. Ensure all communications are polite and professional to maintain a positive relationship with the surveyor.

Seek a Second Opinion

If a reassessment does not satisfy your concerns, consider obtaining a second opinion from another qualified surveyor. An independent assessment can provide an unbiased perspective. Make sure the new surveyor is equally qualified and familiar with the relevant property type and issues.

While a second opinion may incur additional costs, it could prove invaluable if the disagreement significantly impacts your property decisions. Compare the reports to identify areas of consensus and contention.

Consider Formal Complaint Procedures

In situations where informal discussions do not resolve the issue, consider utilizing formal complaint procedures. Contact the professional body to which the surveyor belongs, such as RICS (Royal Institution of Chartered Surveyors). They offer mediation and complaint resolution services.

Gather all relevant documentation, including correspondence and previous assessments, to support your case. Be clear and concise in detailing your complaint to facilitate the process.

Legal Advice and Next Steps

For serious disagreements that could affect substantial financial decisions, seek legal advice. A solicitor specializing in property law can guide you through your options and potential courses of action.

This step should be considered a last resort due to potential costs. However, it may be necessary to protect your interests if other avenues have been exhausted without a satisfactory resolution.