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Check if it is an emergency
If you or someone else is seriously ill or injured, call 999 straight away. This includes chest pain, trouble breathing, signs of a stroke, heavy bleeding, collapse, or loss of consciousness.
If you are unsure whether it is an emergency, it is still safest to call 999 or get urgent help immediately. Tell the operator what has happened and follow their instructions.
Use NHS 111 for urgent advice
If the problem is urgent but not life-threatening, contact NHS 111. You can call 111 or use the NHS 111 online service if it is available in your area.
111 can tell you what to do next, arrange a call back from a clinician, or direct you to the right service. It is a good option for problems such as severe pain, worsening symptoms, or a sudden illness that needs prompt attention.
Contact your GP surgery
If your health problem is not an emergency, your GP surgery can often help. Ask for a same-day appointment, a phone appointment, or advice from a nurse or doctor.
Many surgeries also offer online consultations or e-consult forms. If you are struggling to get through on the phone, try calling as soon as the surgery opens.
Get help from a pharmacist
Your local pharmacist can help with many minor health problems. They can advise on common issues such as coughs, colds, sore throats, aches, allergies, and minor skin conditions.
Pharmacists can also suggest over-the-counter treatments and tell you if you need to see a GP or another service. Some pharmacies in England offer the Pharmacy First service for certain conditions.
Use the right service for mental health support
If you are feeling overwhelmed, unsafe, or worried about your mental health, seek help now. Contact NHS 111 and choose the mental health option if available, or call 999 if there is immediate danger.
You can also speak to a trusted person, your GP, or a local crisis service. If you are having thoughts of harming yourself, do not wait to get support.
Know when to ask for more help
Get urgent help if symptoms get worse, do not improve, or are making daily life difficult. This is especially important for severe pain, high fever, dehydration, breathing problems, or a new symptom that worries you.
If English is not your first language, ask for an interpreter. In an emergency, clearly say what is wrong, where you are, and what help you need.
Frequently Asked Questions
What should I do right now if I think my health problem is serious?
If you think it could be serious, call emergency services right away or go to the nearest emergency department. If you are unsure, call a local urgent care or nurse advice line immediately.
How do I know if I need emergency help now?
Get emergency help now if you have chest pain, trouble breathing, signs of stroke, severe bleeding, fainting, seizure, confusion, or a severe allergic reaction. When in doubt, seek urgent medical care.
Who can I call for medical advice right now?
You can call your doctor’s office, an urgent care clinic, a nurse advice line, or a telehealth service. If symptoms are severe, call emergency services instead.
Can I use telehealth for a health problem right now?
Yes, telehealth can be a fast way to get advice for many non-emergency problems. It is not a substitute for emergency care if symptoms are severe or life-threatening.
What if I do not have a regular doctor?
You can contact urgent care, a community health clinic, a local health hotline, or a telehealth provider. If the problem is urgent or severe, go to an emergency department.
How can I find the nearest urgent care clinic?
Search online for urgent care near you, use your phone maps app, or call your insurance provider for in-network options. You can also ask a local pharmacy or hospital for guidance.
What should I do if my symptoms are getting worse quickly?
If symptoms are worsening quickly, seek medical care right away. Call emergency services if you have trouble breathing, severe pain, confusion, or other dangerous signs.
How can I get help at night or on weekends?
Use an urgent care center, an after-hours clinic, a nurse advice line, or a telehealth service that operates 24/7. For severe symptoms, go to the emergency department.
Can a pharmacist help with a health problem now?
Yes, a pharmacist can often help with minor symptoms, medicine questions, and whether you should see a clinician. If symptoms are serious, they will likely direct you to urgent care or emergency care.
What if I am not sure whether my problem is urgent?
If you are unsure, contact a nurse advice line, telehealth provider, or urgent care clinic for guidance. If you have severe symptoms or feel unsafe, choose emergency care.
How can I get help now if I am traveling?
Look for nearby urgent care centers, local hospitals, or telehealth services that can see patients remotely. Your insurance company may also help you find care in the area.
What if I need help for a child right now?
If a child has trouble breathing, a seizure, severe dehydration, a high fever with concerning symptoms, or is hard to wake, get emergency help right away. For less severe concerns, call a pediatrician, urgent care, or nurse advice line.
Can I call emergency services for a mental health crisis?
Yes, if you or someone else is at immediate risk of harm, call emergency services now. You can also contact a crisis hotline or go to the nearest emergency department.
What should I have ready before calling for help?
Have your symptoms, when they started, your age, medications, allergies, and any medical conditions ready. If possible, also note your location so help can reach you quickly if needed.
What if I cannot afford care right now?
Many communities have low-cost clinics, sliding-scale services, public health centers, and charity care programs. If the problem is an emergency, get care first and ask about financial assistance later.
Can someone else call for me?
Yes, a family member, friend, or caregiver can call on your behalf and help explain your symptoms. If you cannot speak for yourself in an emergency, have them call emergency services immediately.
How do I get help if I am alone and feel too sick to travel?
Call emergency services if the symptoms seem severe or you cannot safely get to care. If it is not an emergency, call a telehealth or nurse advice line for instructions.
Should I go to the emergency room or urgent care?
Go to the emergency room for severe or life-threatening symptoms. Use urgent care for problems that need prompt attention but are not immediately dangerous, such as minor injuries or mild infections.
Can online symptom checkers help me now?
They can help you think through possible causes, but they are not a diagnosis. If the symptoms are severe or unusual, contact a clinician or seek urgent care instead.
What is the safest first step if I need help right now?
The safest first step is to assess whether the symptoms are severe or life-threatening. If they are, call emergency services; if not, contact urgent care, a nurse advice line, or telehealth right away.
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