What should I do first if I think I have been harmed by medical or clinical negligence?

Get urgent medical help if you need it

If you think something has gone wrong with your care, your health comes first. If your symptoms are getting worse, or you may be in danger, seek urgent medical attention straight away by contacting NHS 111, your GP, or 999 in an emergency.

Do not wait to see whether the problem improves if you are feeling very unwell. Getting safe treatment quickly can reduce further harm and may also help create a clearer record of what happened.

Write down what happened

As soon as you can, make a note of the key facts. Include dates, times, places, the names of staff involved, what was said, and how the treatment affected you.

Try to keep your notes factual and detailed. If you have symptoms, pain, or any changes to your condition, record those as well.

Keep copies of medical records and documents

Gather any letters, appointment cards, prescriptions, discharge summaries, test results, and photos that may be relevant. These can help show what treatment you received and when.

You also have the right to request copies of your medical records from the NHS or a private provider. This can be useful if you later want to make a complaint or consider a legal claim.

Raise the issue with the healthcare provider

If you feel able to do so, contact the surgery, hospital, clinic, or dentist involved and ask for an explanation. Sometimes concerns can be resolved through a meeting, apology, or further treatment.

You can also ask to make a formal complaint. NHS organisations have complaints procedures, and private providers should also have a process for handling concerns.

Get advice early if you may want to claim compensation

If the harm may have been caused by negligence, speak to a solicitor who handles medical negligence claims as soon as possible. They can explain whether the care may have fallen below an acceptable standard and whether you may have a claim.

Time limits apply in the UK, and they can be complex. In many cases, the deadline is three years from the date of the negligence or from when you first realised something may have gone wrong, so it is sensible to get advice early.

Look after your wellbeing and support needs

Experiencing harm from medical treatment can be upsetting and stressful. If you are struggling, talk to someone you trust and seek support from your GP or a counsellor if needed.

Keeping a clear record and getting advice can make the next steps feel more manageable. You do not have to decide everything at once, but acting early can protect both your health and your options.