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Why am I receiving unsolicited texts or calls?

Why am I receiving unsolicited texts or calls?

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Understanding Unsolicited Texts and Calls

Receiving unsolicited texts or calls can be both frustrating and intrusive. These messages often come from unknown numbers and may target you for sales, promotions, or scams. Understanding why you're receiving these messages can help you manage and reduce their frequency.

Many times, unsolicited contacts are the result of companies accessing public directories. They may also obtain your information from forms you fill out online or through other services you use. Sometimes, your details might be shared between companies due to vague privacy policies.

How Companies Get Your Information

Your personal data can be obtained through various sources. When signing up for services or websites, you might unknowingly agree to share your information with third parties. It’s crucial to read terms and conditions to understand what you’re consenting to.

Marketing databases often collect phone numbers via surveys, contests, or online registrations. Once entered, these details can circulate among different marketing companies, leading to more unsolicited contacts.

Regulations Protecting Consumers

In the UK, various regulations are in place to protect consumers from unwanted communications. The Telephone Preference Service (TPS) allows individuals to opt-out of marketing calls. Companies are legally required to stop contacting numbers registered with the TPS.

The General Data Protection Regulation (GDPR) also gives individuals the right to know how their data is used. You can request companies to delete your information if you believe it's being used without your consent.

Steps to Reduce Unwanted Calls and Texts

Registering with the TPS is one of the most effective steps to take. It can significantly reduce unsolicited calls, although it may not eliminate them completely, especially if international companies are involved.

Be cautious with whom you share your information, both online and offline. Always check the privacy settings on apps and social media platforms and opt-out of sharing your data with third parties whenever possible.

What To Do If You Receive Unsolicited Contacts

If you receive an unsolicited text or call, report it to the Information Commissioner’s Office (ICO). Providing details about the message can help authorities track patterns and take action against offenders.

Consider blocking the numbers from which you’re receiving these unwanted contacts. Many smartphones have built-in features or apps that allow users to block numbers and filter messages from unknown contacts.

Frequently Asked Questions

What are unsolicited texts or calls?

Unsolicited texts or calls are communications received from unknown or unwanted sources without your prior consent.

Why am I receiving unsolicited texts or calls?

You may receive unsolicited texts or calls because your phone number was obtained through data breaches, online forms, or public directories.

How do spammers get my phone number?

Spammers acquire phone numbers through various means such as purchasing contact lists, using automated software, or harvesting data from social media.

Are unsolicited texts and calls illegal?

In many jurisdictions, unsolicited texts and calls can be illegal, especially if they're made without consent or violate regulations like the Do Not Call Registry.

What is the Do Not Call Registry?

The Do Not Call Registry is a service that allows consumers to opt out of receiving most telemarketing calls by registering their phone numbers.

Can I block unsolicited calls or texts?

Yes, most smartphones have options to block specific numbers. Apps and services are also available to help filter and block unwanted communications.

What should I do if I receive a suspicious text or call?

Do not respond to the message or call back. Consider reporting the number to authorities or your service provider.

Can responding to a text or call make it worse?

Yes, responding can confirm your number is active, potentially increasing the frequency of unsolicited communications.

Should I report unsolicited texts or calls?

Yes, reporting can help regulatory bodies track and take action against spammers or scammers.

How can I prevent unsolicited texts or calls?

Be cautious about sharing your phone number online, use privacy settings on social media, and register with the Do Not Call Registry.

Do robocalls count as unsolicited calls?

Yes, automated calls or robocalls are often considered unsolicited, especially if they're not consented to by the recipient.

What types of scams use unsolicited texts or calls?

Common scams include lottery or prize schemes, tech support scams, fake charities, and phishing attempts.

Why do I keep getting political campaign calls?

Political calls are often exempt from the Do Not Call Registry regulations, which is why you might receive them even if registered.

Can companies I do business with text or call me?

Yes, if you've given them permission or there's an existing business relationship, companies can legally contact you.

How do I identify a phishing text or call?

Phishing attempts often ask for personal information, contain urgent language, or use email addresses/domains that are slightly off.

Is there a way to verify if a call or text is genuine?

Be wary of requests for personal information. Verify by contacting the organization directly using official channels.

Can my phone company help reduce unsolicited texts or calls?

Yes, many service providers offer tools or apps to block or filter unwanted communications.

What is SMS phishing, or 'smishing'?

Smishing is a type of phishing attack conducted via text messages, trying to deceive the recipient into sharing private data.

Are there laws protecting me from unsolicited calls or texts?

Yes, laws such as the TCPA (in the U.S.) are designed to protect consumers from unwanted telemarketing calls and messages.

What role do apps play in unsolicited texts or calls?

Apps can sometimes access contact information and sell it to marketers, potentially leading to unsolicited communications.

Useful Links

Useful Links : Why am I receiving unsolicited texts or calls?
NHS - How to Avoid Unwanted Marketing Calls and Texts

Suggestions from the NHS on avoiding unsolicited marketing communications.
Citizens Advice - Dealing with Unsolicited Calls and Texts

Citizens Advice guide to dealing with unwanted calls and texts.
Information Commissioner's Office - Nuisance Calls and Messages

ICO advice on nuisance calls and messages and what actions to take.
Which? - How to Stop Unwanted Calls

Which? advice on how to deal with and prevent unwanted calls and texts.
TrueCall - How to Block Unwanted Calls

TrueCall guidance for dealing with and blocking nuisance calls.
Age UK - How to Deal with Nuisance Calls

Age UK provides tips on handling phone scams and unsolicited calls.
Money Advice Service - Tackling Nuisance Calls

Guidance on tackling unwanted calls from the Money Advice Service.
Important Information On Using This Service


This website offers general information and is not a substitute for professional advice. Always seek guidance from qualified professionals. If you have any medical concerns or need urgent help, contact a healthcare professional or emergency services immediately.

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