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What is an unsolicited text or phone call?

What is an unsolicited text or phone call?

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Unsolicited Texts and Phone Calls

Understanding Unsolicited Texts and Phone Calls

Unsolicited texts and phone calls are communications that you receive without prior consent. They typically come from businesses or individuals you have not contacted before.

These messages often aim to sell products or services, gather information, or engage in scams. In the UK, such communications can be unwelcome and intrusive.

Common Sources of Unsolicited Communications

Many unsolicited texts and calls originate from telemarketing companies. These companies purchase lists of phone numbers and call potential customers at random.

Other sources include scams attempting to extract personal or financial information. Fraudsters often disguise these as offers or contests to lure recipients.

The Impact on Recipients

Receiving unsolicited communications can be disruptive and annoying. It can interrupt your daily routine and waste your time.

Repeated spam from the same sources might even cause anxiety or concern about data safety. It undermines trust in legitimate calls and messages.

Legal Protections in the UK

In the UK, legislation exists to protect consumers from unsolicited communications. The Privacy and Electronic Communications Regulations (PECR) set out the rules.

The regulations require businesses to seek consent before sending marketing texts or making sales calls. Breaching these rules can lead to fines and penalties.

How to Respond to Unsolicited Communications

If you receive an unsolicited text or call, there are several steps you can take. You can block the sender's number on your device to prevent further contact.

Registering with the Telephone Preference Service (TPS) can reduce unwanted calls. Reporting offenders to relevant authorities may help crack down on abuses.

Preventing Unwanted Contact

To limit unsolicited communications, be cautious about sharing your phone number. Use privacy settings wisely and read terms and conditions before subscribing to services.

Ensure that you give explicit consent when it's required. Opt-out options should be utilised diligently to maintain control over who can contact you.

Final Considerations

Despite regulations, unsolicited texts and calls remain a common nuisance in the UK. Staying informed and vigilant helps mitigate the effects and protect your privacy.

By understanding your rights and taking proactive measures, you can better manage and reduce the impact of these unsolicited communications.

Frequently Asked Questions

What is an unsolicited text or phone call?

An unsolicited text or phone call is one that you receive without asking for it. These communications are often from telemarketers or scammers.

How can I identify an unsolicited call?

Unsolicited calls often come from unknown numbers, have automated messages, or are from companies you haven't interacted with before.

Why do companies send unsolicited texts and calls?

Companies send unsolicited texts and calls to advertise products or services, conduct surveys, or even for fraudulent purposes.

Are unsolicited texts and calls legal?

The legality of unsolicited texts and calls varies by jurisdiction, but many places have laws restricting unsolicited communications, especially if they're for marketing or scam purposes.

What should I do if I receive an unsolicited text?

You can block the number, report it to your mobile provider, or report it to authorities, especially if you suspect it's fraudulent.

How can I stop unsolicited calls to my phone?

Register your number with a do-not-call list, block individual numbers, and use call-blocking apps or features on your phone.

What are the risks of responding to unsolicited texts or calls?

Responding can confirm that your number is active, potentially leading to more unsolicited contacts. It can also expose you to scams.

Can I report unsolicited texts and calls?

Yes, you can report them to your service provider or to government agencies that handle communication violations.

What is a robocall?

A robocall is an unsolicited phone call that uses a prerecorded or automated voice message instead of a live person.

Are unsolicited calls and spam the same thing?

Spam specifically refers to unsolicited messages, often email. Unsolicited calls are similar but are specifically phone communications.

Can I sue for receiving unsolicited texts or calls?

In some jurisdictions, individuals may be able to take legal action against companies that violate communication laws by sending unsolicited texts or calls.

What technologies do companies use to send unsolicited texts?

Companies may use bulk messaging platforms, robocalls, or automated dialing systems to send unsolicited texts.

Are unsolicited texts considered spam?

Yes, unsolicited texts that are sent in bulk or for commercial purposes are often considered spam.

How can I prevent my number from being targeted by unsolicited calls?

Be cautious where you share your phone number and consider using privacy settings to limit exposure.

What is a phishing text message?

A phishing text message is a type of unsolicited message that attempts to trick you into revealing personal information by pretending to be from a legitimate source.

What should I avoid doing with unsolicited calls?

Avoid sharing personal information, following prompts, or engaging too deeply with unsolicited callers.

How effective are call-blocking apps for unsolicited calls?

Call-blocking apps can be effective in reducing the number of unsolicited calls, but their success may vary.

Can unsolicited texts and calls be considered harassment?

Repeated unsolicited texts and calls, especially with malicious intent, can be considered a form of harassment.

Is it safe to click links in unsolicited text messages?

No, clicking links in unsolicited text messages can expose you to malware or phishing sites. It's best to avoid them.

Why should I block unsolicited numbers?

Blocking unsolicited numbers can help prevent further disturbances and protect you from scams or unwanted communications.

Useful Links

Useful Links : What is an unsolicited text or phone call?
Unsolicited phone calls and texts

Guide by Citizens Advice on how to deal with unwanted calls and texts.
Stop nuisance calls and messages

Which? advice on dealing with nuisance calls and texts.
How to stop unwanted calls and messages

Information Commissioner's Office guidance on stopping nuisance calls.
Nuisance calls helpline

Age UK support and information on avoiding nuisance calls.
Important Information On Using This Service


This website offers general information and is not a substitute for professional advice. Always seek guidance from qualified professionals. If you have any medical concerns or need urgent help, contact a healthcare professional or emergency services immediately.

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