Skip to main content

What information should I have ready when making the appointment?

What information should I have ready when making the appointment?

Get Answers


Basic details to have ready

When making an appointment, it helps to have your basic details to hand. This usually includes your full name, date of birth, address, phone number and email address.

If you are booking for someone else, check what information the service needs from you as well. Some organisations will also ask for your relationship to the person and the best way to contact you.

What the appointment is for

Be clear about why you are booking the appointment. You may need to say whether it is for a new issue, a follow-up, a routine check, or an urgent problem.

If you can, give a short description of the issue and when it started. This can help the receptionist or adviser suggest the right type of appointment or professional.

Relevant medical or personal information

For healthcare appointments, it is useful to have details of any symptoms, existing conditions, allergies, and current medications. If you take prescribed medicine, know the name, dose, and how often you take it.

You should also mention anything that might affect the appointment, such as mobility needs, communication preferences, or pregnancy. If you have recently had tests, treatment, or seen another clinician, that information may also be useful.

Practical and insurance details

Some appointments may require payment, so have your payment method ready if needed. If you are using private healthcare, check whether you need policy details, a membership number, or a referral code.

For NHS services, you may be asked for your GP details or NHS number. You do not always need your NHS number, but it can help the service find your records more quickly.

Questions and documents to bring

It is sensible to note down any questions you want to ask before you book. This can help you choose the right appointment length and make the most of your time.

Depending on the service, you may need to bring photo ID, previous letters, test results, prescriptions, or referral paperwork. If the appointment is for a child, bring their documents and any information the service has asked for in advance.

Check the booking details

Before you finish the call or online booking, double-check the date, time, location, and any arrival instructions. It is also worth asking whether you need to fast, avoid certain medicines, or prepare in another way.

If you are unsure about anything, ask the service to repeat it or send the details by text or email. Having the information written down can save time and reduce the chance of missing something important.

Frequently Asked Questions

You should have your full name, date of birth, contact information, reason for the appointment, preferred dates and times, and any reference numbers or account details requested by the provider.

Having the right information ready helps the office confirm your identity, find your records quickly, reduce delays, and make sure the appointment is set up correctly.

Common personal details include your legal name, date of birth, address, phone number, email address, and, when needed, emergency contact information.

If you have insurance, be prepared to provide your insurance provider name, member ID, group number, policy holder name, and any referral or authorization information if required.

You may need a government-issued photo ID, insurance card, referral letter, and any membership or patient portal information the provider asks for.

Helpful medical history includes current conditions, previous diagnoses, medications, allergies, recent tests, surgeries, and the names of other providers involved in your care.

Bring any forms, referral paperwork, test results, imaging reports, medication lists, and notes from previous visits that may help the appointment go smoothly.

For a first visit, gather your personal details, insurance information, medical history, medication list, allergy list, and any questions you want to ask during the appointment.

For telehealth, have your contact information, insurance details, medical concerns, a quiet location, a working device, and any log-in or video meeting instructions ready.

To reschedule, have your appointment date and time, your name, a callback number, and any reference or confirmation number from the original booking.

To cancel, have your full name, appointment date and time, and any confirmation number so the office can locate the booking and update the schedule.

For a family member, have their full name, date of birth, contact details, insurance information, reason for the visit, and any required consent or guardianship documents.

You should be ready to provide payment method details, copay information, billing address, and any questions about fees, deposits, or outstanding balances.

If a referral is needed, have the referring provider's name, referral number, authorization details, and the reason the referral was issued.

Describe your symptoms clearly, including when they started, how often they occur, how severe they are, what makes them better or worse, and any related changes.

Have a complete list of prescriptions, over-the-counter medicines, vitamins, supplements, dosages, how often you take them, and any recent changes.

List all allergies to medications, foods, latex, or other substances, and describe the reaction you experience, such as rash, swelling, or trouble breathing.

For follow-up visits, have your previous visit date, treatment plan, test results, current symptoms, medication changes, and any questions about progress or next steps.

Prepare questions about your diagnosis, treatment options, medications, recovery time, next steps, costs, and anything else you want clarified during the visit.

Keep your information in one place, such as a folder, notes app, or checklist, and review it before the appointment so you can quickly provide what is needed.

Important Information On Using This Service


This website offers general information and is not a substitute for professional advice. Always seek guidance from qualified professionals. If you have any medical concerns or need urgent help, contact a healthcare professional or emergency services immediately.

Some of this content was generated with AI assistance. We've done our best to keep it accurate, helpful, and human-friendly.

  • Ergsy carefully checks the information in the videos we provide here.
  • Videos shown by Youtube after a video has completed, have NOT been reviewed by ERGSY.
  • To view, click the arrow in centre of video.
Using Subtitles and Closed Captions
  • Most of the videos you find here will have subtitles and/or closed captions available.
  • You may need to turn these on, and choose your preferred language.
Turn Captions On or Off
  • Go to the video you'd like to watch.
  • If closed captions (CC) are available, settings will be visible on the bottom right of the video player.
  • To turn on Captions, click settings.
  • To turn off Captions, click settings again.