Skip to main content

What factors should I consider when choosing an energy supplier?

What factors should I consider when choosing an energy supplier?

Find Help

More Items From Ergsy search


Understanding Your Energy Needs

Before choosing an energy supplier, it's essential to understand your own energy usage. Analyze your past energy bills to determine your average consumption. Knowing your peak usage times can also help in selecting a suitable plan.

Consider whether you need dual fuel supplies, which means both gas and electricity from the same provider. This can sometimes offer additional discounts or simplified billing.

Comparing Prices and Tariffs

One of the most important factors is the cost of energy. Compare the unit rates and standing charges offered by different suppliers. Look for any introductory offers or discounts available for new customers.

Take into account the tariff type. Fixed tariffs provide price stability, while variable tariffs can fluctuate with market prices. Suspiciously low prices may increase after a short period, so read the terms carefully.

Supplier Reputation and Customer Service

A supplier's reputation can significantly affect your experience. Research customer reviews and ratings on independent platforms to gauge satisfaction levels. Consider how reliable they are at resolving issues.

Evaluate the customer service support each supplier offers. Check if they provide 24/7 support and multiple contact methods, such as phone, email, or live chat. Efficient customer service can make a big difference if problems arise.

Additional Features and Benefits

Some suppliers offer additional features like smart meters or apps that help you track usage in real time. These tools can be particularly beneficial in managing and reducing your energy costs.

Look for green energy options if sustainability is important to you. Some suppliers offer plans that include energy sourced from renewables, which can help reduce your carbon footprint.

Contract Terms and Flexibility

Examine the contract terms closely, including the duration and any cancellation fees. Longer contracts may lock you in at a fixed rate, but early termination fees can be costly if you decide to switch suppliers.

Ensure the contract provides flexibility for changes in circumstances, like moving house. Some suppliers offer transferable plans or no-fee changes to your agreement.

Government Regulation and Protections

Check that the supplier is regulated by Ofgem, the UK energy regulator. This ensures they adhere to industry standards and regulations, offering you some level of protection.

Be aware of the Energy Switch Guarantee, a commitment by suppliers to ensure a smooth and hassle-free switching process. This can provide additional peace of mind when deciding to make a change.

Frequently Asked Questions

What should I consider when comparing energy prices?

Look at the unit rates, standing charges, and any additional fees. Comparing total estimated annual cost can also be helpful.

How important is customer service when choosing an energy supplier?

Customer service is crucial if you encounter issues or have questions. Read customer reviews and surveys to gauge provider quality.

What role do contract terms play in selecting an energy supplier?

Contract terms dictate your commitment length, fees for cancellation, and conditions of any offers. Understanding these will help in making an informed decision.

Should I select a fixed-rate or variable-rate plan?

A fixed-rate plan provides stability in pricing, while a variable-rate may fluctuate with market conditions. Consider your risk tolerance and market predictions.

How can I evaluate the environmental impact of an energy supplier?

Check if the supplier offers green energy options, such as renewable sources or carbon offset programs. These may align with your environmental values.

Why should I consider the reputation of an energy supplier?

A supplier’s reputation can indicate reliability and customer satisfaction. Research their history, ratings, and any regulatory issues they've faced.

What are some hidden fees to look out for in energy contracts?

Be aware of fees like early termination charges, connection or disconnection fees, and penalties for late payments, which can increase your overall costs.

How does the length of a contract affect my choice of energy supplier?

Longer contracts may offer price stability but less flexibility, whereas shorter contracts or no-contract options provide more freedom to switch.

What is the importance of an energy supplier’s financial stability?

Financial stability can affect a supplier’s ability to maintain services and offer competitive pricing. Insolvent suppliers might disrupt your energy supply.

How can I verify if an energy supplier is properly licensed?

Check with your local regulatory body or energy commission to ensure the supplier has the necessary licenses to operate in your area.

Is it beneficial to choose a supplier that offers smart technology?

Yes, suppliers offering smart meters or technology can help monitor usage, potentially saving money and increasing energy efficiency.

How do loyalty programs influence the choice of an energy supplier?

Loyalty programs can offer rewards or discounts, but it's essential to weigh these benefits against potential higher base costs.

Why is it important to check if there are any renewable energy incentives?

Renewable energy incentives or rebates can reduce costs and support sustainable practices, making it worth considering if offered.

What payment options should I look for in an energy supplier?

Look for flexible payment options such as direct debit, credit card payments, or online billing management, which can simplify your bill management.

How can seasonal price variations affect my choice of energy supplier?

Consider how suppliers manage seasonal price changes, which can impact your budget if your usage is higher during certain times of the year.

Why might I consider a supplier that offers bundled services?

Bundling services like electricity and gas can reduce costs and simplify billing, but ensure the bundled rate is truly competitive.

How does geographic coverage impact my choice of energy supplier?

Choose a supplier that has a strong network and presence in your area to ensure efficient service and support availability.

Why is it important for an energy supplier to have a clear communication policy?

Transparent communication policies ensure you receive timely updates and information regarding changes in terms, rates, or service issues.

How can comparing multiple suppliers benefit me?

Comparing suppliers allows you to find the best rates, service options, and contract terms, ultimately leading to more informed and beneficial decisions.

What should I consider if my current supplier offers a renewal deal?

Compare the renewal rates to other market offers to determine whether staying or switching is more advantageous financially and service-wise.

Useful Links

Important Information On Using This Service


This website offers general information and is not a substitute for professional advice. Always seek guidance from qualified professionals. If you have any medical concerns or need urgent help, contact a healthcare professional or emergency services immediately.

  • Ergsy carfully checks the information in the videos we provide here.
  • Videos shown by Youtube after a video has completed, have NOT been reviewed by ERGSY.
  • To view, click the arrow in centre of video.
Using Subtitles and Closed Captions
  • Most of the videos you find here will have subtitles and/or closed captions available.
  • You may need to turn these on, and choose your preferred language.
Turn Captions On or Off
  • Go to the video you'd like to watch.
  • If closed captions (CC) are available, settings will be visible on the bottom right of the video player.
  • To turn on Captions, click settings .
  • To turn off Captions, click settings again.

More Items From Ergsy search