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The "Tell Us Once" service
The "Tell Us Once" service in the UK is a crucial and compassionate support system that simplifies the process of reporting a death. It serves as a vital resource for bereaved families during an emotionally challenging time. When a loved one passes away, there are numerous administrative tasks that must be completed, and "Tell Us Once" helps streamline this process by notifying relevant government departments and local authorities on behalf of the bereaved.
This service is accessible through various channels, including
- Phone
- Online
- In-person appointments,
Families can choose the method that suits them best. Once initiated, the service collects essential information about the deceased individual and their estate, ensuring that the necessary agencies are informed promptly. This information includes details about benefits, pensions, and other government services that need to be updated or terminated, which can provide significant relief to grieving families.
"Tell Us Once" is an initiative that exemplifies the UK government's commitment to supporting citizens during challenging times. By minimizing the administrative burden on bereaved families, it allows them to focus on the emotional and personal aspects of coping with their loss, offering a helping hand during a difficult journey.
Reporting a Death Using the "Tell Us Once" Service
Introduction to the "Tell Us Once" Service
The "Tell Us Once" service is an invaluable resource provided by the UK government, designed to streamline the process of reporting a death. This service allows you to inform multiple government departments and agencies about the death of a loved one through a single notification, thereby reducing the stress and administrative burden during an already difficult time.
Eligibility and Initial Steps
Before utilizing the "Tell Us Once" service, you must first register the death. This can be done at the local register office or online via the official government website. Once the death is registered, you will receive a unique reference number for the "Tell Us Once" service. This reference number can be used either online or in-person at the register office to notify various entities.
Information Required
To use the "Tell Us Once" service effectively, you'll need specific information about the deceased, including their: - National Insurance number - Driving licence number - Passport number - Details of any benefits or entitlements they were receiving - Relevant local council services they were accessing - Any public sector or armed forces pensions they held Additionally, information about the next of kin and any surviving spouses or partners will also be required.
Departments Informed Through the Service
The "Tell Us Once" service informs multiple government departments, including: - The Department for Work and Pensions (DWP) for any state benefits or pension adjustments - HM Revenue and Customs (HMRC) for tax and National Insurance purposes - HM Passport Office to cancel the deceased’s passport - The local council for matters such as council tax and electoral registration - The Driver and Vehicle Licensing Agency (DVLA) to cancel the deceased’s driving licence - Public sector or armed forces pension schemes to stop pension payments
How to Access the Service
The "Tell Us Once" service can be accessed online via the official government website or in-person at your local register office. When accessing the service online, you will need the unique reference number provided at registration. If you prefer in-person assistance, make an appointment with the register office to use the service directly.
Final Thoughts
The "Tell Us Once" service is a compassionate and effective solution to manage the administrative duties that follow the passing of a loved one. By notifying multiple government departments and agencies through a single point of contact, you can focus on grieving and personal matters rather than being overwhelmed by bureaucratic processes. For more information, visit the official UK government website or consult your local register office.
Frequently Asked Questions
What is the 'Tell Us Once' service?
'Tell Us Once' is a government service in the United Kingdom that allows you to report a death to most government organizations in one go.
What information do I need to use the 'Tell Us Once' service?
You will need the deceased's date of birth, date of death, National Insurance number, driving licence number, passport number, details of any benefits or entitlements they were receiving, their local council services they were receiving, the name and address of their next of kin, the name and address of any surviving spouse or civil partner, and the name, address, and contact details of the person or company dealing with their estate (property, belongings, and money).
How do I access the 'Tell Us Once' service?
You can access the 'Tell Us Once' service either online or by phone through your local registrar after you have registered the death.
Is 'Tell Us Once' available everywhere in the UK?
The 'Tell Us Once' service is available in most areas of England, Scotland, and Wales. It's not currently available in Northern Ireland.
What government departments will be notified when I use 'Tell Us Once'?
The service can notify multiple government departments including HM Revenue and Customs (HMRC), Department for Work and Pensions (DWP), Passport Office, Driver and Vehicle Licensing Agency (DVLA), and your local council.
Do I need to use the 'Tell Us Once' service?
Using 'Tell Us Once' is not compulsory, but it can save you a lot of time and effort because it informs multiple government departments at once.
Can I use the 'Tell Us Once' service if the deceased lived abroad?
The service is primarily for informing UK government departments about deaths that occurred within the UK. For a death abroad, you will need to report it to the local authorities in the country where the death happened.
How soon after a death can I use the 'Tell Us Once' service?
You can use the 'Tell Us Once' service after you have registered the death with the local registrar.
Can someone else use the 'Tell Us Once' service on my behalf?
Yes, a representative can use the 'Tell Us Once' service on your behalf, but they will need the same information about the deceased as you would.
What happens if I don't use the 'Tell Us Once' service?
If you don't use 'Tell Us Once', you will need to contact each government department individually to inform them of the death.
Does it cost anything to use the 'Tell Us Once' service?
No, the 'Tell Us Once' service is free to use.
Can I use the 'Tell Us Once' service online?
Yes, if your local area is covered by the service, you will be provided with a unique reference number by the registrar which you can use to access the service online.
What documents do I need when using the 'Tell Us Once' service?
You'll need the death certificate and may also need other documents such as the deceased’s National Insurance number, passport, and driving license.
How long does it take to notify all the necessary parties through 'Tell Us Once'?
Notifications are sent out almost immediately, but it can take several days for all departments to process the updates.
Can I cancel a 'Tell Us Once' notification?
If you have made an error or need to update the information, you should contact the 'Tell Us Once' service directly using the contact details provided when you registered the death.
Useful Links
Useful links from: What to do when someone dies
- NHS - What to do when someone dies A comprehensive guide from the NHS detailing the steps you need to take immediately after someone dies, including how to register a death and arrange a funeral.
- Cruse Bereavement Support Cruse Bereavement Support offers a range of services to help people cope with the loss of a loved one, including a free helpline, local services, and an online chat support.
- Citizens Advice - What to do when someone dies Citizens Advice provides detailed information on the practical steps to take when someone dies, such as dealing with the will, finances, and property.
- Mind - Bereavement Mind offers resources and support for those grieving, including how to cope with bereavement, where to get help, and tips for supporting others.
Useful links from: Planning for your funeral
- NHS - Planning your own funeral Official NHS guidance on planning your own funeral, including the steps to take and considerations to make.
- Age UK - Planning for the end of life Age UK's resources to help you plan for the end of life, which includes funeral planning and making arrangements.
- Marie Curie - Planning ahead Marie Curie provides extensive information on planning ahead, including how to arrange a funeral.
- Dying Matters - Planning Ahead Dying Matters offers resources and advice on preparing for end of life, including funeral planning.
Useful links from: Funeral Costs - Where to get help? - Community Legal Education
- NHS - Help paying for a funeral Information on how the NHS can assist with funeral costs, including details on eligibility and how to apply for financial help.
- Turn2us - Funeral Assistance Turn2us is a national charity that provides practical help and information on accessing financial support for funeral costs.
- Citizens Advice - Help with Funeral Costs Citizens Advice provides guidance on how to get help with funeral costs, including information on the Funeral Expenses Payment.
- Bereavement Advice Centre The Bereavement Advice Centre offers support and advice on managing funeral costs and understanding your financial options.
Useful links from: Reporting a death using the Tell Us Once service - Sign Language Version
- Tell Us Once - GOV.UK Official GOV.UK page providing comprehensive details on the Tell Us Once service, which allows you to report a death to most government organizations in one go. This page offers guidance and contact information.
- NHS - Someone has died NHS guide on what steps to take after someone passes away, including information on the Tell Us Once service. Offers practical advice on the immediate actions to take following a death.
- Cruse Bereavement Care UK-based charity providing support for those suffering from a loss. Details services including help on reporting a death and using the Tell Us Once service.
- DWP - Reporting a death Page from the Department for Work and Pensions (DWP) offering instructions on how to report a death, including using the Tell Us Once service. Provides contact numbers and additional resources.
Useful links from: Child Bereavement
- NHS - Coping with bereavement This page on the NHS website offers guidance on how to cope with grief after bereavement or loss, including information on where to get more support.
- Child Bereavement UK Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.
- Winston's Wish Winston’s Wish is the UK’s first childhood bereavement charity, providing services to support bereaved children and young people.
- Cruse Bereavement Support Cruse Bereavement Support offers face-to-face, telephone, email and website support to people who are feeling overwhelmed by grief.
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