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Why give police force feedback?
Sharing feedback is a simple way to help local policing improve. It can highlight what is working well, as well as areas where people feel let down.
In the UK, feedback can support better communication, faster responses, and a stronger connection between police and the community. Your views may also help police understand local priorities.
Ways to submit feedback
Most police forces have a feedback or complaints section on their website. This is often the quickest place to start, and it may include an online form or email address.
You can also contact your local force by phone, or write to them by post if you prefer. Some forces let you give feedback in person at a police station or community meeting.
If your comment is about a specific incident, you may be asked for details such as the date, time, location, and any officer or incident reference number. This helps the force investigate your experience properly.
Compliments, concerns, and complaints
Not all feedback has to be a complaint. Many people submit compliments about officers who showed professionalism, kindness, or good communication.
If you are unhappy with the service you received, you can explain what happened and what outcome you would like. Be clear and factual, and avoid adding unnecessary detail.
More serious complaints may need to go through the force’s formal complaints process. If the matter involves misconduct or a serious incident, the force may record it and explain the next steps.
What to include in your message
Keep your feedback short and focused. State the main point early, then add any important facts that support it.
Include your contact details if you want a reply. If you would rather stay anonymous, check whether the force accepts anonymous feedback before you submit it.
It can also help to mention how the issue affected you or your community. Practical details make it easier for the police to understand the impact and respond appropriately.
Other places to raise concerns
If you do not feel your feedback has been handled properly, you may be able to escalate it. In England and Wales, this could involve the police force itself or the Independent Office for Police Conduct, depending on the issue.
You can also seek advice from a local councillor, MP, or community support organisation if you are unsure where to begin. They may help point you to the correct route.
For urgent issues or crimes in progress, always call 999. For non-emergencies, use your local force’s 101 service or online reporting tools.
Frequently Asked Questions
Local police force feedback submission is the process of sending comments, suggestions, complaints, or compliments about a local police force through an official channel so the department can review and respond if needed.
Any member of the public who has an experience, concern, or suggestion related to a local police force can usually use local police force feedback submission, unless a specific form is limited to certain groups.
You can make a local police force feedback submission online by visiting the police force's official website, locating the feedback or contact page, and completing the form with the required details.
A useful local police force feedback submission should include your name if you want a response, contact details, the date and location of the incident or experience, a clear description of the issue, and any supporting evidence if available.
Many local police forces allow anonymous local police force feedback submission, but anonymous reports may limit the department's ability to investigate or follow up with you.
Processing time for local police force feedback submission varies by department and case complexity, but simple feedback may be reviewed quickly while complaints or requests for investigation can take longer.
If you provide contact information, you may receive an acknowledgment or response after local police force feedback submission, depending on the nature of the feedback and the department's procedures.
Yes, many local police force feedback submission forms allow attachments such as photos, videos, documents, or screenshots that support your report or comment.
Local police force feedback submission can usually be used for compliments, concerns about officer conduct, service complaints, suggestions for improvement, and questions about public-facing services.
Local police force feedback submission is not always the same as a formal complaint. Some submissions are informal feedback, while others may be routed into the department's official complaint process.
In many cases, you can update local police force feedback submission by contacting the department or replying to a confirmation email and providing the additional information.
You may know local police force feedback submission was received if you get a confirmation number, automatic email receipt, or acknowledgement from the police force.
If your local police force feedback submission is urgent and involves an immediate safety issue, contact emergency services or the police non-emergency line right away rather than waiting for an online review.
Local police force feedback submission is typically handled under the department's privacy and records policies, and sensitive personal information should be protected according to applicable laws and procedures.
Yes, you can make a local police force feedback submission about officer behavior if you believe conduct was inappropriate, unprofessional, or commendable, depending on whether you are filing a complaint or a compliment.
After local police force feedback submission is reviewed, the department may log the feedback, investigate the matter, contact you for more details, or use the input to improve services and training.
Many police forces accept local police force feedback submission by phone through a public information line, station reception, or a dedicated feedback or complaints office.
Some issues may have recommended or required deadlines for local police force feedback submission, especially formal complaints, so it is best to submit feedback as soon as possible.
Some local police force feedback submission systems provide a reference number or case number so you can track status, while others may only confirm receipt without detailed tracking.
Making a local police force feedback submission helps the police force understand public concerns, recognize good service, correct problems, and improve accountability and community trust.
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