Privacy Policy (Updated 2025)
Last updated: [Insert Date]
1. Introduction
Ergsy.com Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.ergsy.com (“Website”) or interact with us in any other way.
2. Who We Are
Ergsy.com Ltd is a company registered in England and Wales under company number 09521814.
Registered office: 11 Laura Place, Bath, BA2 4BL, United Kingdom.
We are the data controller responsible for your personal data.
3. The Data We Collect
We may collect, use, store, and transfer the following categories of personal data:
Identity Data
Name, username, title.
Contact Data
Postal address, email address, telephone number.
Technical Data
IP address, browser type and version, time zone setting, operating system, device information, cookies, and Website usage data.
Transaction Data
Payment details and order information (payment data is processed securely by our third-party payment providers—we do not store full card details).
Marketing & Communications Data
Preferences for receiving updates, newsletters, or promotional communications.
Usage Data
Information about how you use our Website, products, and services.
4. How We Use Your Personal Data
We use your personal data only when permitted by law, including to:
- Provide, operate, and maintain our Website and services.
- Process and fulfil orders and payments.
- Respond to enquiries and provide customer support.
- Improve our Website, products, and user experience.
- Send updates, newsletters, and marketing communications (with your consent where required).
- Prevent fraud and ensure Website security.
- Comply with legal and regulatory requirements.
We do not use your data for automated decision-making that produces legal or similarly significant effects.
5. Legal Bases for Processing
Under the UK GDPR, we rely on the following legal bases:
- Consent – for marketing communications or cookies (where required).
- Contract – to process orders or provide services you request.
- Legal obligation – to comply with law or regulatory requirements.
- Legitimate interests – to operate and improve our services, maintain security, and analyse Website usage (we balance these interests against your rights).
6. Sharing Your Data
We may share your personal data with:
- Trusted third-party service providers, including IT services, hosting providers, analytics tools, email service platforms, and payment processors.
- Professional advisers, including lawyers, accountants, and insurers.
- Regulators, authorities, or law enforcement, where required by law.
We do not sell your personal data.
All third parties are required to respect the security of your personal data and process it only in accordance with our instructions.
7. International Transfers
If we transfer your personal data outside the UK, we ensure a similar degree of protection by using safeguards such as:
- UK-approved Standard Contractual Clauses (SCCs)
- Countries deemed to provide adequate protection under UK law
- Additional contractual or technical protections where needed
8. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including meeting legal, accounting, or reporting requirements.
Retention periods vary depending on the type of data and legal obligations.
9. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Object to certain types of processing
- Request portability of your data
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact: info@ergsy.com.
You will not have to pay a fee to exercise your rights unless your request is manifestly unfounded or excessive.
10. Cookies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyse performance, and deliver personalised content.
For more details, please see our Cookie Policy.
11. Data Security
We use appropriate technical and organisational measures to safeguard your personal data and protect it from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Ergsy.com Ltd
11 Laura Place
Bath, BA2 4BL
United Kingdom
Email: info@ergsy.com
13. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
https://ico.org.uk
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.